Refund Policy

30-Day Refund Policy

We have a 30-day refund policy, which means you have 30 days after receiving your QR Code to request a refund.

Eligibility Requirements

To be eligible for a refund, your eSIM data plan must be unused.

How to Request a Refund

To start a refund, you can contact us at [email protected].

Refund Processing

If your return is accepted, we'll process the refund via the original payment method. Refunds can take 3-5 business days to appear on your account depending on the payment method.

Contact Us

You can always contact us for any return question at [email protected].

Exceptions / Non-Refundable Items

Important: Once an eSIM has been installed and any portion of the data allotment has been consumed, the eSIM is non-refundable.

Additional Information

Refund requests must be submitted within 30 days of receiving your QR code
The eSIM must remain completely unused to qualify for a refund
Processing fees may apply depending on the payment method used
Refunds are processed in the original currency of purchase

Need Help?

If you have any questions about our refund policy, please don't hesitate to contact our customer service team at [email protected]. We're here to help!